Terms & Conditions
Booking conditions
For your information please read through the following booking conditions:
- Dockenbush Cottage is non smoking throughout
- Check in by appointment between 4pm and 8pm
- Check out is 10 am on the morning of departure
- We do not accept any Stag or Hen party bookings
- Children and dogs are welcome – please advise if travel cot is required
Reservations:
- Access to Dockenbush Cottage is reserved to those guests registered
- A deposit of 25% is required at the time of making your reservation in order to secure the booking
- Final payment is due 8 weeks prior to your arrival date and will be taken automatically by our system. If you are booking less than 6 weeks in advance, full payment is required
- Your booking is not fully confirmed until your deposit has been received
Cancellation:
The 25% deposit is non-refundable. If the full balance is paid on time and the cancellation is received in writing you will receive the following:
- More than 60 days- 75% of the total cost
- 60 – 30 days – 50% of the total cost
- 30 – 0 days – No refund
Please note: All guests may cancel free of charge up to 24 hours after their booking is confirmed, provided their stay is at least 60 days away
Security/Damages Deposit:
A security deposit of £ 100 is required to cover any potential damages. This must be received within 8 weeks of the arrival date. The damages deposit is separate from rent and is fully refundable within 14 days of departure provided the following provisions are met:
- There is no damage to the property or its contents, beyond normal wear and tear
- No illegal activity is undertaken during your stay, no collection of rents or services rendered during the stay
- All rubbish and discards are placed in the rubbish bin and soiled dishes are washed and returned to their location
- All keys are returned upon check-out, either to owner or to a safe place agreed with owner
- No items of the cottage are lost or damaged
The cottage must be left in the original state it was found at check-in, otherwise a cleaning fee of £ 75 will be charged.